سياسة الاسترداد

At PERSP SMS, we want you to be fully satisfied with your purchase. If you are not, we offer a 7-day return policy from the date you receive your order.

Eligibility for Returns

To qualify for a return:

  • Items must be in the same condition as received – unworn, unused, with tags, and in original packaging.

  • Proof of purchase or receipt is required.

  • Items returned without prior approval will not be accepted.

To initiate a return, please contact us:
📧 Email: info.perspsms@gmail.com
📞 WhatsApp: +971 55 878 2672

Once approved, we will provide a return shipping label and instructions.

Damages & Issues

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you are unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

To exchange an item:

  1. Return the original item (subject to approval).

  2. Place a new order for the replacement.

UAE 7-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 7 days for any reason. Items must be unworn, unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

  • Once we receive and inspect your return, we will notify you of approval.

  • Approved refunds will be processed to your original payment method within 10 business days.

  • Processing times may vary depending on your bank.

  • If more than 15 business days have passed since your refund approval, please contact us:
    📧 Email: info.perspsms@gmail.com
    📞 WhatsApp: +971 55 878 2672